Terms and Conditions – YourPharmacy.uk

Introduction

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

By placing an order on YourPharmacy.uk, you further agree to be legally bound by these Terms and Conditions in full, and you acknowledge and agree to the our Delivery T&C’s 

If you do not accept these terms, please refrain from using our services.

Definitions

• “We/Us/Our” refers to YourPharmacy.uk.

• “You/Your” refers to the customer or individual using our services.

Eligibility

By using our services, you confirm that you are over 18 years of age and legally capable of entering into binding agreements.

Services

YourPharmacy.uk provides online pharmacy services, including the sale and delivery of pharmaceutical products and health-related booking services. All services are subject to availability.

Patient Contact

When you complete an order or consultation, you give us consent to contact you via email, telephone, or WhatsApp message.

• We will only contact you from the official YourPharmacy WhatsApp account.

• We will never ask you for confidential or sensitive data via message.

• Our official email addresses are info@yourpharmacy.uk and sales@yourpharmacy.uk.

• Our official phone number is 0114 400 0181.

Product Information

We make every effort to ensure that product descriptions, pricing, and availability on our website are accurate. However, errors may occur. In such cases, we will correct them promptly and notify you if your order is affected.

Payment

• Payment must be made in full at the time of placing your order.

• We accept all major credit and debit cards.

• Payment details are securely processed in compliance with applicable regulations.

Right to Cancel

• Cancellation Period: You may cancel your order up until the point where it is marked as “Approved”. “Approved” means a prescription has been authorised.

• Procedure: To cancel, please contact us immediately via email (sales@yourpharmacy.uk), phone (0114 400 0181), or WhatsApp.

• Eligibility: Orders cannot be cancelled once they have been marked as “Approved”.

• Refunds: If you cancel before approval, your payment will be refunded to the original method within 3–5 working days.

• Changes: Requests to amend orders (e.g., delivery address or items) must be made as soon as possible. Changes are subject to order status and availability.

Delivery

Delivery times are estimated at 2–3 working days and may vary depending on location and circumstances. We are not liable for delays outside of our control, such as weather conditions or courier disruptions.

Returns and Refunds

Due to the nature of pharmaceutical products, strict return and refund rules apply:

• Cold Chain Items (e.g., refrigerated medicines such as weight loss pens):

  • These cannot be returned under any circumstances once dispatched.

  • They may only be exchanged if received warm due to mishandling by our delivery partner.

  • To qualify, the product box itself (e.g., the weight loss pen box) must be intact, unopened, and untampered with.

  • Once the product box has been opened, the item is no longer eligible for exchange or return.

• All Other Items:

  • For patient safety, no returns or refunds are permitted under any circumstances once the order has been dispatched.

Please ensure you review your order carefully before completing your purchase.

Limitation of Liability

YourPharmacy.uk will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, except as required by law.

Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes take effect upon posting on our website.

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will fall under the exclusive jurisdiction of the courts of the United Kingdom.

Contact Us

For any questions or concerns, please contact us:
info@yourpharmacy.uk
0114 400 0181

Date effective: 1st July 2025 00:01