Delivery Information

At YourPharmacy, we strive to make your online shopping experience seamless. Once you select the desired products and complete the consultation form, your order will be reviewed and approved by our expert consultation team. Upon approval, orders will be dispatched and delivered within 2 to 3 business days. 

Non-Business Days

Please note that weekends and bank holiday are considered non-business days, and deliveries will not occur or be counted as part of the delivery timeframe on these days. 

International Orders

We currently ship exclusively within the UK and we cannot deliver to addresses outside the UK including the EU. We apologize for any inconvenience and appreciate your understanding. 

Order Tracking Assistance

For weight loss treatment, all medications are sent via Royal Mail Tracked 24, this allows you to track your medication from the pharmacy to your door. If you need any assistance tracking your order, feel free to email us at sales@yourpharmacy.uk, or call us at 0114 400 0181.

What to Do if Your Order Is Delayed

If you have not received your items within the expected delivery timeframe, please take the following steps: 

– If you live or work in a shared building, check with the reception or office to see if your parcel has been delivered there. 

– If you were unavailable at the time of delivery, check for a card left by the delivery driver or confirm if the parcel was left with a neighbor. 

– If the above steps do not resolve the issue, please reach out to us for further assistance. 

Lost or Incorrectly Delivered Items

Claims for lost or incorrectly delivered items can only be made after 15 working days from the postage date. In the rare event that a parcel does not arrive within the expected timeframe, we will not be able to re-dispatch or process a refund until the 15-day period has passed.