Returns & Refunds Policy

At YourPharmacy, your safety comes first. Because we supply prescription medicines and other pharmacy products, strict rules apply to what can and cannot be returned.

Cold Chain Medicines (e.g., weight loss pens)

• These items cannot be returned once dispatched.

• They may only be exchanged if they arrive warm due to mishandling by our delivery partner.

• To qualify, the product box itself (e.g., the weight loss pen box) must remain intact, unopened, and untampered with.

• Once the product box has been opened, the item is no longer eligible for exchange or return.

All Other Items

• For patient safety, no returns or refunds are possible once an order has been dispatched.

Refunds

• If your order is cancelled before prescription approval, your payment will be refunded to your original payment method.

• Refunds are usually processed within 3–5 working days.

Please check your order carefully before completing your purchase.

This policy does not affect your statutory rights.

Date effective 1st July 2025 00:01