At YourPharmacy, we strive to make your online shopping experience seamless. Once you select the desired products and complete the consultation form, your order will be reviewed and approved by our expert consultation team. Upon approval, orders will be dispatched and delivered within 2 to 3 business days.

Non-Business Days

Please note that weekends and bank holiday are considered non-business days, and deliveries will not occur or be counted as part of the delivery timeframe on these days.

International Orders

We currently ship exclusively within the UK and we cannot deliver to addresses outside the UK including the EU. We apologize for any inconvenience and appreciate your understanding.

Order Tracking Assistance

Weight Loss Treatments
Orders for weight loss treatments are sent via Royal Mail Tracked 24.  This services includes full tracking, allowing you to follow your medication from our pharmacy to your doorstep.

All Other Medications (Creams, Tablets, etc.)
These may be dispatched using Royal Mail Tracked 24. For our standard 2–3 day delivery option, orders may be sent via Royal Mail Tracked 48. Some items may arrive sooner depending on the service used.

NHS Prescriptions

These “orders” will be sent via our Standard Delivery Option of Tracked 48

Need Help Tracking Your Order?
If you need any assistance tracking your order, please email us at sales@yourpharmacy.uk or call us on 0114 400 0181.

What to Do if Your Order Is Delayed

If you have not received your items within the expected delivery timeframe, please take the following steps:

– If you live or work in a shared building, check with the reception or office to see if your parcel has been delivered there.

– If you were unavailable at the time of delivery, check for a card left by the delivery driver or confirm if the parcel was left with a neighbor.

– If the above steps do not resolve the issue, please reach out to us for further assistance.

Lost or Incorrectly Delivered Items

Claims for lost or incorrectly delivered items can only be made after 15 working days from the postage date. In the rare event that a parcel does not arrive within the expected timeframe, we will not be able to re-dispatch or process a refund until the 15-day period has passed.

Cancellations Policy

We strive to ensure your satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:

Eligibility for Order Cancellation

To cancel your order, please contact our customer support team by:

Email: sales@yourpharmacy.uk

Phone: 0114 400 0181

Refund Process

• If your cancellation is approved, we will process your refund to your original payment method within 7–10 business days.
• Please note that refund processing times may vary depending on your bank or payment provider.

Exceptions

• Prescription-only products or items specially prepared or personalised for you cannot be cancelled once the order is placed, due to regulatory and safety reasons.
• Orders containing perishable or temperature-sensitive items may not be eligible for cancellation once they are dispatched.

Contact Us

If you have any questions regarding cancellations, feel free to get in touch. We’re here to assist you!