Cancellation

We strive to ensure your satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order. Please review our cancellation policy below:

Eligibility for Order Cancellation

  • You may cancel your order within 24 hours of placing it, provided the order has not yet been dispatched.
  • Orders that have already been processed or shipped cannot be cancelled. However, you may refer to our Returns and Refunds Policy for further assistance.

How to Request a Cancellation

To cancel your order, please contact our customer support team by:

Email: sales@yourpharmacy.uk

Phone: 0114 400 0181

Refund Process

  • If your cancellation is approved, we will process your refund to your original payment method within 7–10 business days.
  • Please note that refund processing times may vary depending on your bank or payment provider.

Exceptions

  • Prescription-only products or items specially prepared or personalised for you cannot be cancelled once the order is placed, due to regulatory and safety reasons.
  • Orders containing perishable or temperature-sensitive items may not be eligible for cancellation once they are dispatched.

Contact Us

If you have any questions regarding cancellations, feel free to get in touch. We’re here to assist you!